Simon P Review of Audi Centre Newcastle
I purchased a SQ5 from this dealership.
I purchased a SQ5 from this dealership.
I had prompt communication and assurances prior to the sale that some existing damage to the rims and dings would be fixed and that the roof racks would be removed with the keys given to myself, with delivery of the vehicle to happen a week later.
Once the contract was signed, I could barely get a hold of them. My phone calls, emails and text messages were ignored. When I was finally informed 6 weeks later that the car was ready, I travelled up from Sydney to collect it only to find that none of the agreed work had been completed. I'm completely dumbfounded as to what happened over those 6 weeks given no work was done.
Before I took collection of the car, I was told that I would be reimbursed for these errors. It has now been 3 weeks and the dealer is still avoiding me.
I've purchased multiple BMW and Audi brand cars over the years and never encountered this level of unprofessional behaviour.
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