Took 4 tries before I was given a room as per my b...

Took 4 tries before I was given a room as per my booking. Not sure if staff didn't understand that 2 queen beds is not 1 queen bed and a rollaway... not once but twice or they just didn't care. And then tried to book us into an occupied room. But it got worse.. asked for a wine glass.. no such luck. Hairdryer that blows cold air. Clearly being a Priority Member means zip.. so disappointing