Yong Lee

Review of The Home Depot eagle idaho

Home Depot's website proudly presents itself as pr...

Home Depot's website proudly presents itself as price matching everything that they carry including online purchases. I found a refrigerator that I was looking for on their website as well as on Costco website. They had it listed at $1799, and Costco had it listed at $1599. Home Depot's website doesn't tell you how to claim the price match for online purchases. After calling a local Home Depot customer service, I learned that the only way to do it is to call the online customer service and wait to speak to a representative. After waiting 45 minutes, I was finally able to talk to a rep. To my dismay, when I asked her to walk me through the price match process, I could hear her dialing numbers, and the call was forwarded to a recorded survey. I wasn't about to wait another 45 minutes, so ordered the refrigerator through Costco. Home Depot should take down the price match claim on their website. It was a waste of my time trying to claim it. It's obvious that they avoid honoring it. I'm very disappointed in this company. I've been shopping at their stores for 30 plus years. .