David M. Williams

Review of Hilton Americas Houston

Beautiful place. Huge rooms. The front desk staff ...

Beautiful place. Huge rooms. The front desk staff at my visit in 2018 was overwhelmed by a youth convention. Our youth group's 6 rooms were scattered all over the hotel instead of blocked together as requested. Took more than 45 minutes to get checked in. The next morning management was apologetic for the mix up and made it right with perks for such inconvenience.