Andrea Diazgranados

Review of Flight Network

The worst travel agency I've ever seen, they sold...

The worst travel agency I've ever seen, they sold us a direct airplane ticket from Colombia to Toronto round trip. The firs time when my mom 67 years old woman visually impaired without any reason an mysteriously they stop her fly 3 hours in santa Marta with avianca airlines but coincidently their solution was to sent her from Bogota to El Salvador then Toronto, because for sure with all that delayed she lost the connection with air Canada flight to Toronto. Well without any option we had to accept his spam, but what a surprise when my mother was planning to get back to Colombia 3 months after, I just called to air Canada to confirm something when I found out that this "serious and honest" travel agency had changed my mother's direct travel from toronto to Bogota to a more than one stop to different countries without notice nor email or phone call, I just figured out this from an nice air canada agent the night before of her flight, !what a awesome surprise". I HIGHLY RECOMMEND ALL THE PEOPLE WHO READ THIS NEVER USE THIS AGENCY IF CAN NAMED A COMPANY LIKE THIS. They hurt our peace and tranquility first of my mother and then mine because I was in Canada and I could not accompany her in this moment of anguish, with all her disabilities and age I had to board a plane alone to different countries turning a 6-hour flight on a 12-hour flight with long waiting hours sitting at an airport late at night and midnight. but the worst thing is that they planned to do the same to her back to her country, sending her to different stops such as Panama or San Diego. Judge for you what kind of company this is. God bless you.