I called in a pickup order & when I get there 20mi...

I called in a pickup order & when I get there 20mins later,they tell me I don't have an order and now I have to wait and additional 20mins. This is the second time this has happened and another time,they had my name wrong. Chic that answers the phone doesn't know what she is doing. So I will go to Pironnie's Pizzeria from now on. It's out of my way but worth the drive for great customer service and excellent pizza. Imos needs to do better and get better customer service for online and carry out orders.