Have always loved the place, stylish and beautifu...

Have always loved the place, stylish and beautiful. Until one of the lifts failed on us and had to stay there for upto an hour waiting for maintenance after following all the emergency requirements. Only one security officer came to try and help and was actually passing by and we tried hard to wave at him.
Very disappointing....disgusting such a big facility.....and still charge us for parking after holding us there unwillingly!!!!
Not even one apology from anyone.