I am give this hotel a two star review because I m...

I am give this hotel a two star review because I m so disappointed in how I was treated. First off, we had requested for adjoining rooms but upon arrival we were given single rooms next to each other. I asked the front desk and they had said they received no call telling them about that.
We had also mentioned that it was my birthday and would like something set up in the room as a welcome message but neither that was done.
The main reason why I am writing this review was because, I had left a pair of my new favorite cargo boots in one of the rooms and was told they were never found. I had called four times before I was finally given that answer and that was because I insisted on staying on the phone and not getting a supposed promised call back.
I m so sad and disappointed that a five star hotel would treat me and friends this way. The rooms were a good size, hence the two stars.