Bhanu Suresh

Review of Don Valley Endoscopy Centre

Very bad experience right from the start. The day ...

Very bad experience right from the start. The day before my colonoscopy I call the clinic to clarify something and the receptionist after getting my name said that I had cancelled my appointment. When I denied making the cancellation, she was adamantly repeating that it was me who called in to cancel. After some argument she came back saying someone with my last name had cancelled and not me. The apology was terrible and not sincere. Next day at the clinic, they had my name with someone's address. Then, two days later, they call me to rebook my "cancelled appointment". I told them to get their records straight at the clinic. Now, today I receive a call saying the doctor could not bill as my health card number was not accepted. Of course, they did not have my health card number right. When I told the receptionist that they were so unprofessional and that I was not coming back, she said that's fine.In my 20 years in Canada, this is the first time I have experienced such unprofessional service.