My boyfriend and I had a horrible customer experie...

My boyfriend and I had a horrible customer experience with Bob Brown Chevrolet. The first time we went in, we weren't greeted or acknowledged at all. As first time car buyers, we wanted to learn more about a few specific models... and the salesmen made us feel we were wasting their time. We're young, in our 20's, and we think this played into the factor. The second time we went in, we wanted to test drive a Silverado, and we had a positive experience with salesman Steve... yet when we tried to call him back after the test drive to move forward in the buying process he never called us back (and we left him 4 voicemails over the span of three days).

We went in again, still interested in the truck and had Chris as our salesman. Not only did he answer personal calls while meeting with us, he didn't make us feel comfortable as first time car buyers, and was snarky about us calling our parents for advice. Once we actually made the purchase, Chris was done with us - saying that he was "too busy" with other customers and left us standing there waiting for no one to come help us finish the process. Lastly, my boyfriend bought a special package, specifically for the bed liner and the top coat for the truck. When he got that done, they sprayed the top coat but completely forgot to do the bed liner... so he'll have to take even more time out of his week to bring his truck back.

There were aspects of our visit that were positive - The price of the truck was great and they were able to hold it for us until we were ready to buy it about two weeks later. Unfortunately our whole experience was overshadowed by the lack of respect the dealership had shown towards us. With multiple Chevy dealerships in the area, we will be taking our business elsewhere in the future. You'd think a dealership would make more effort to treat their younger customers with respect to create lifetime loyalty. With Bob Brown, this was not the case.