Called a week and a half ahead of time for a first...

Called a week and a half ahead of time for a first appointment for passenger airbag recall on Honda Pilot. Asked what to expect and wasn't given specific time but "won't take long" given first appointment. When I showed up, service rep said it could take up to 3 hours. Upset me, I would have found a way to drop it off if I had known that. But it was all good in the end, took only 35 minutes to be given my keys and job done. So no idea why I was told 3 hours. Had that not happened this would have been a perfect experience.