Chandler Wallace

Review of Crown Honda of Southpoint

I brought my car in to have the airbag recall fixe...

I brought my car in to have the airbag recall fixed. I have to be honest...I had a horrible experience the last time I came here in 2013, and I was hesitant to come back. I called a few weeks ago and was told to leave a voicemail for the service department for an estimate on how long the airbag replacement would take, and no one ever bothered to return my call. I'm getting ready to sell my car, so I decided to just try your dealership one last time. I worked with Gerald Butler the other day, and I really appreciate all of his help. When I had called a few weeks ago, the person on the phone told me that airbag replacements take about 3-4 hours and that the dealership does not provide loaner cars. They did offer to shuttle me home, though. When I got there on Saturday morning, Gerald told me that the airbag guy was on site, and that it should be able to be fixed within an hour. True to his word, the car was ready in about 45 minutes. He also had my car washed for me. You are truly lucky to have Gerald on your staff. His great customer service and friendly personality are the only reason I would ever come back to your dealership. I wish my voicemail had gotten to him the other week, because I'm confident that he would have returned my call. Thank you so much, Gerald. I wish everyone on staff there was like you.