I am only giving one start because zero isn't an o...

I am only giving one start because zero isn't an option. I NEVER DO THIS. I hate leaving negative comments but this is unacceptable. Ordered two tickets, received one - had to buy a ticket at the box office upon arrival (luckily they had some left.) Tried to call, its after 9 and they are closed. Tried to 'text' the 24/7 support, they couldn't find my order even with the order number. Called the next morning and asked for a refund, they told me they'd look into it and call me in 24-48 hours. Call back FOUR DAYS later and they tell me they will look into it. Call me back today and tell me I can't have a refund because they can't find an error message. NOT MY PROBLEM. This was a benefit concert for FIRE VICTIMS! I am a working mother that was out celebrating my birthday - I DO NOT HAVE $185 to throw away because of someone else's mistake.