Was previously with TalkTalk and after seeing how ...

Was previously with TalkTalk and after seeing how much I could save I was tempted to switch to Plusnet, so I phoned up and ask to make sure I could keep the same number and use my own ADSL Router not one of those crappy Sagem ADSL Modems that most ISP what to off load to us.

After establishing that I could do both I paid one months money upfront to get things started. So on the 7th December I was due to swap over to Plusnet and the service from TalkTalk finished and I was left with no internet from Plusnet after two days and three phone calls I finally got internet back on

THEN THE FUN REALLY BEGAN!!!

on the 9th December friends and family told me that they were unable to call the land line so I called the help desk which took 30 minutes and after going through security checks several times I was called back on my mobile and the line was checked and they called me back on the land line.

Great I thought problem solved so I got a friend to dial my number again and it was still saying out of service so yet again called the help desk waited 30 minutes to speak to somebody who did exactly the same again so after the phone call Another friend checked the line again as guess what? Still no service!

Then it hit me I bet they have changed my number even though I ask to keep the same number and at every step off the way Plusnet reassured me that I could keep the same number even texting me on the 8th of December that my original number was live.

I COMFIRMED THIS by dialling out on the land line to my mobile.

So yet again I called the help this time waiting 40 minutes to speak to somebody then when I informed him what was causing the problem the adviser barked at me to know who had told me this.

I informed that I had figured this out even though I had spoken to two previous colleagues that had not established this problem.

Then at every step of the way to try and resolve this matter I was asked security questions even though I was still speaking to the same advisor.

As the phone call concluded I was promised that some body would call me back to let me know what was happening to resolve this problem nobody did that evening I got a text message saying it will take 10 days to get my old number transferred back.

The following day I phoned again another long wait to get through to an advisor informed the lady I was a bit annoyed and that I would like to speak to somebody about it.

Her reply was to go onto the website and open a ticket. She did send an email to the department that deals with transferring numbers to call me back Monday morning its now Friday and guess what no phone call no answer phone message no missed calls not even a text this time!

So this is what I have gathered about Plusnet:

Their Helpdesk staff are inferior and get annoyed with you when you do their job for them!
Send an Email is a polite way of saying F**k Off
There is nobody there in charge that has a Backbone and is willing to actually speak to Customers
If there weren't so concerned about checking security details every 30 seconds and asked just one simple question PLEASE CAN YOU CONFIRM YOUR LANDLINE NUMBER this ordeal would have been I bit better to bare.

As of yet Plusnet have not given me any confidence in their abilities, products or customer service to continue with them after June 2019 when my contract runs out.