We took a trip to London in early December with so...

We took a trip to London in early December with some family that was visiting from the states. We had booked a room big enough for all of us to stay in with a crib and figured we would have an excellent time for Hilton never lets us down. That held true with check in and the staff until we got into the room. The hotel common areas were what you expect inside of a Hilton. The room however was dated and not cleaned to the bar in which Hilton sets for themselves. However the requested crib was in the room upon arrival. During our stay we ordered room service once and it was good. We used the mini bar one night and were charged appropriately. We had used the phone to call a local number once. When we went to check out that is when the hotel really lost all my respect. As the charges were being read to me the phone charge was mentioned. I verfied it was the one call we made and asked why we were being charged for a local call. The guest services agent told me there was a sheet by the phone that said it cost. I explained there was no sheet or I obviously would not have used the phone. I assumed being a local call it would not have a charge to it. She said no the sheet was there and pretty much to just pay te charge and deal with it. She was quite rude to me for simply asking a question in regards to charges I did not feel were right. I said fine paid and left. When I returned home I wrote Hilton corporate to inform them of this issue. I received an email saying they had notified the hotels managment and I should be hearing something from them. Well 2 months have passed and nothing. To me it proves that the hotel is being run in the same fashion the agents treat the guest. Completely shocked and in disbeleif that this hotel can hold the Hilton name.