Ofelya Manalese

Review of Knott's Berry Farm

Loved being here until I brought up to the attenti...

Loved being here until I brought up to the attention of the ride operator that my daughter s airplane was not working right and it did not go up during the ride. I kindly asked them to give her an opportunity to ride another airplane, since nice the line for the ride was 1hr long. But they insisted that it was her fault that the airplane didn t take off. Had to call a manager, then another manager. Had to insist and argue with them, and listen to their mean comments, and insist on the manager to stay and keep an eye on the specific airplane for her to believe that I was right. And all I was asking is to give my daughter a chance to go on another airplane, to experience the ride as the rest of the kinds did, since she waited with the rest of the kids.
The so called manager stayed and observed the next round of the ride, saw that the specific airplane was not operating. But didn t even apologize or say sorry for the situation.
This might sound very minor, however the way it was handled became major. If the operator doesn t know how to handle customer complaints, a manager is called in to resolve. In stead she told me- next time you make sure your kids sit together. Like what did it have to do with your airplane.
I found the most polite and caring employees of this park were the people who were cleaning the streets. They were super polite, helpful and kind.