Please explain to me why there's always one person...

Please explain to me why there's always one person running the register, but 5 people walking around the store doing nothing. All the while 6 people in line. It took me 11 minutes to pay for a cup of coffee today there were 6 people ahead of me in line, 6. 2 ladies finally came up to the register, only the chit chat amongst themselves, and when the gentleman asked if they were getting on a register they both said they weren't clocked in........ what are you doing on the floor then? It's time to find a new "home" wesco for me.