I haven't started class yet.

I haven't started class yet.
I have gone through hell and back to take one summer math course which I have yet to attend.

Every staff member I have encountered on the phone, seeking answers to questions, has been RUDE. Like, mean rude, as if I called them at home. The lady who picked up when I called to follow up on PAYING THEM - she answered rudely, put me on hold and accused me of being shady for paying them BEFORE my deadline because they didn't "get" my faxed payment form - I had two confirmations in hand as to their machine receiving my form. From admissions to payments, RUDE and cruel to people trying to be their own advocates.

Also, if you have a job - they have zero friendly hours for working people, especially in summer. Prepare for 2 hour hold times after work to fix a 2 second issue. And no library access after 4pm.
And if you go in to their "walk-in" hours after 4pm for Advising, don't expect anything - the hours are not accurate to the availability of the office WILLING to help you. And the only way I was able see any adviser was by randomly choosing a program I didn't want (I am unsure as to which I want) - I was specifically instructed to choose or they would not help me. I nearly walked out in tears.
I provided a review of my experience to their review system over two weeks ago, no one has gotten back to me. No surprise.

I HATE this place, and have yet to actually attend my class.
I'm not a first time student, however is this is the first time I have encountered a place of "higher education" who did not care about / working against students.