All the negative reviews on here reflect exactly w...

All the negative reviews on here reflect exactly what I have been experiencing with the community manager we have, Lisa. She is unprofessional and condescending, not even proofreading her replies to me or apologizing for her mistakes and negligence. She keeps asking the same questions that I have already provided answers to regarding the issues I brought up, and still not have provided any solutions. Keep in mind, these issues are already supposed to be their responsibility, such as keeping the common areas looking acceptable, that she failed to take care of and still hasn't fixed since we had to voice our concerns. This is the most frustrating and upsetting process and I can't believe that we have to pay for this incompetence.