I've been there before. Had a good tume. This time...

I've been there before. Had a good tume. This time not at all good. I had an email that said my room would be ready at noon. Nope. Had all my clothes in lobby and front desk said I would have my room by 12:30. Nope again. Took hours. So myself and family(3 kids) would have had to change in car in cold to do waterpark til room was ready, then go back out in cold to get our luggage to get to room. It doesn't end there. Got 4 free lift tickets and when went to redeem them, the only person(team leader) who could issue them was nowhere to be found for over 1/2 hour and then had to wait to get tickets issued. So over almost 90 minutes (with kids who wanted to ski) was wasted waiting. Never again