I travel for a living. This was easily the worst c...

I travel for a living. This was easily the worst check in experience of my life. I waited nearly 30 minutes for Ciara to locate my room. My online reservation wasn't good enough. I just stood there waiting at the desk confused why it was taking so long. I realized that my room wasn't available when she tried calling the Westin to book me for a portion of my stay without any explanation. She then spoke to another colleague and found an upgraded room on the second floor. I opened the door and found another guest inside. So embarrassing. I went back downstairs and found her trying to leave the desk when she saw me returning. I told her she had made a mistake. She frantically searched for another room and located one on the 10th floor. She offered me a beer which I politely declined. 35 mins later. Small room. Not a good first impression Hotel Max.