Alyssa K.

Review of Northwestern Specialists for W...

I went here for several years and it was always ok...

I went here for several years and it was always okay except for the wait time. The staff was usually pleasant and I liked Dr. Dugan. On my most recent visit she was late, and I know things happen but it just seems like I am never seen on time. They're only open M-F until 5, so I, and probably many others, need to miss our own work time to get here so it would just be nice if they respected their patients time as well. But like I said, I like Dr. Dugan so that's not why I'm giving 2 stars. The real reason I am is because on this visit I was told to have blood drawn for some kind of testing since I mentioned the possibility of trying to conceive. When the medical assistant was about to bring me back for that, I told her I didn't want to do it if it was something that would be billed separately and I would be charged extra for. She said "no it should be covered." Sure enough, they send me a bill for it. I called their billing dept. very upset that I was being billed for a service that I didn't ask for. They didn't even call me or give me any results from my appointment! So what am I paying them for?! They need to train their employees on what to say to patients and I will not be coming back here ever again if they don't remove these charges from my account.