Anna Fraser

Review of Minnesota Roofing

Where do I even begin with this awful company? Let...

Where do I even begin with this awful company? Let's start with communication, or a lack thereof. Jon the salesman seemed good in person, but I had to really push to get a properly itemized quote explaining the breakdown of charges. Once I got this information, I was ready to move forward despite the price being higher than some other quotes I'd received. Minnesota Roofing Company seemed like they'd do the work properly and could be trusted to make the experience straightforward and painless. HOW VERY WRONG I WAS. I never received a schedule notification - just a "reminder" email on 8/1 telling me that they would be at my house "around 7:00 am" on 8/3. I wasn't thrilled about the late notice but I was happy that they were able to schedule so quickly. The day of the appointment, 7 o'clock came and went, but no one showed up. I gave them an ample grace period before calling to find out why I hadn't received any communication about their absence. The two women I spoke with on the phone were unhelpful and apathetic. (I thought maybe this was due to the early morning, but every time I spoke with them after this initial call, they were equally useless and Gwen made it VERY clear that she does not care about the customer experience.) The no-show was due to an unexpected emergency and we were able to reschedule. I wasn't happy about this but it wasn't the end of the world - at this point things still could have gone alright. When the rescheduled appointment arrived, the man was friendly and things were looking up. He and I walked through the work he was planning to do to ensure that we were on the same page and SURPRISE: Jon the salesman did not communicate with him that I was quoted for (and had paid a deposit for) 6" gutters, rather than standard 5" gutters. Since he does not keep the equipment for 6" gutters in his truck, he let me know that he would have to "find a guy to do them" and would let me know when he did. WEEKS PASSED and I did not receive a single communication from this company. I called and spoke with apathetic Gwen, but in so many words she told me that it is what it is. I called again on 8/24 and FINALLY received a real answer: they weren't going to be able to do the 6" gutters due to the type of fascia on my house. This is something that I would have expected Jon to have realized in the half hour that he spent compiling the initial quote, especially since the company I ultimately used noticed it within three minutes of meeting them. Jon sent me an email with a new quote, and I once again had to push for an itemization. This is where things went south quickly. All of his numbers were off. Why was I being charged a $434 2-story charge for 55 linear feet in the new quote, when the original quote had existing gutter removal, 2-story charge, splash guards, AND taxes listed at $348? This made no sense. Quoting me for 6" gutters and trying to install 5" gutters might have been an innocent mistake. Trying to cheat me on fudged numbers though? Not so innocent. This place is slimy and skeezy. I ended up requesting a refund of my deposit and was surprised that they gave me a full refund without trying to pull another shady stunt. I absolutely would not recommend them and suggest you find a company with integrity instead of these cheats.