Roberto Machado Noa

Review of Nikon Canada Inc.

I regret the time I entered Nikon Professional Ser...

I regret the time I entered Nikon Professional Services. I love Nikon gear and I won't stop using it until it wears out ( I currently have about S40,000 invested, not counting the trade ins). However, when it is cost effective for ME, I will start putting my money in some other brand. A camara do not make a photographer. I am hard with my TOOLS, they are made for me to WORK.

Treating with the girl at the counter was very disappointing. She doesn't seem to care about the customer or even the Nikon products. She mistreated me, she refused to show me the refurbished gear, she was SO RUDE even in front of other customers. She is impatient and with poor appalling service attitude.

When I tried to complaint to management, nobody came to talk with me.

The day after I received a call which in my perception felt like " We are going to screw you for complaining".

Nikon gear is good but so is Canon or Sony, the difference is ALWAYS the people and their customer service.

The issue that provoked all this: I took my D5 for sensor cleaning. I had taken it to a inhabited Cuban key. It got dirty, and they claim 'with corrosion' due to sea water. I don't care about the body, I care about the images I take. I own various bodies (usually the latest ones) which I change every year (contrary to popular belief photography pays very well) . I just needed my $8500 sensor cleaned and they refused due to 'Nikon' STANDARDS. How about a professional client NEEDS..Obviously there is a culture mismatch in here....so long Nikon