The service department is a joke. I scheduled an a...

The service department is a joke. I scheduled an appointment to handle a current recall on my car but when I brought my car into the dealership I found out that they never ordered the part necessary for my recall. Now I will have to come back on a later date to finally solve what should have already been handled. Along with this disorganization, the cashier who checked me out was incompetent. When I walked up to her window, she had to take out ear buds and get off of her phone. She asked me for my last name and when I gave it to her she couldn't find my paper work. She continued to blame the problem on me, saying that I gave her my first name instead of my last name. When I corrected her, she then insisted it was the service consultant's fault for how he filled out the paper work. Over all my experience with Tom Light Chevrolet's service department was disappointing. Over priced parts and labor, lack of motivation to be at work, and a waste of my time.