Worst customer service I have ever seen. Dealt wit...

Worst customer service I have ever seen. Dealt with Franz who did not order me the proper product, nor the right quantity. Called Franz to order more product and was told it would be delivered in a week. A week later we call for a status update but find out Franz no longer works there, nor was our product even ordered. Sp, we went in to the store to re order more. At that point, the manager?? started off the conversation saying that we were in the wrong for not knowing how much product to order in the first place. We never once "blamed" them, we were simply just trying to order more product. The manager then became confrontational and began yelling where eventually we just spoke to someone else to help us and were able to order what we came for. Afterwards, we tried ordering more again and received the wrong material. We call again and have to again wait another week to receive our material. The last straw is when we called for a status update just now and they decide they don't want our business anymore and decide to refund our entire order???? Okay that's fine, but for literally no reason other than the fact that we called for a status update since there is now snow on the ground is pretty stupid. This is the WORST customer service I have ever dealt with.