I ordered a copy of my birth certificate July 2020...

I ordered a copy of my birth certificate July 2020. Still had not heard from it in November 2020 re ordered it through vital check the second time free of extra charges. They said they make sure I receive it in 15 days . at same time my daughter ordered my birth certificate from vital records.com I have not seen or receive anything from either place. Money waisted time waisted. Today is February 2021 and I still can't redo my license or a ID.