Laura

Review of Viva resorts

Booked as a group through Sunwing. The room was su...

Booked as a group through Sunwing. The room was supposed to have 2 beds and when I arrived at the resort not only was check in a 2 hour wait past check in time but the room only had one double bed! It took multiple calls to Sunwing to get the resort to switch the rooms to one with 2 beds. The first room looked like a 'rent by the hour' type of room, no towels, no water bottles, air conditioner was broken and the room was dirty. I was not impressed. Finally got another room that was alright but wasn't cleaned properly through the week despite leaving a good tip. I went to the bathroom in the middle of the night and had a roach running around, also saw a huge one by the buffet.
Staff were friendly but couldn't make a drink if their life depended on it, food was passable but nothing to brag about. There were other restaurants in the resort but you had to pay extra for Italian or seafood ones.
The beach towels were hard to get unless you were vip!
I've seen many reviews on other sites that warn people to stay away from this resort, now I understand why! Free wifi is impossible to connect with. Nothing was included, you'd need a few hundred extra to do any water activities. Would not recommend it to anyone and would not go back. I did however enjoy the ocean and pool, the nightly shows were ok.
Spend the extra money and stay at an all inclusive 4* or 5* resort instead.