Matt JohnstonReview ofColumbia Honda
Just bought a 2014 Honda Odyssey from them last we...
Just bought a 2014 Honda Odyssey from them last week. The inspection they gave me expired at the end of 2017. It is currently mid April 2018. I took it in to get a current inspection and they tried to charge me until I talked to a second person. Then they said I needed new rear brake pads so they charged me $250 to replace them even though they were needed before I bought the car and if they had done a current inspection they would have known that. Driving home from the dealership I noticed it pulls slightly to the left on the highway so I checked the front tires and it looks like it needs an alignment too which I'll have to pay for. They also clearly didn't even check the wipers during the inspection so that was another $25 because they were so streaky I had to replace them. These things should have been fixed before I bought it and now I'm going to have to pay for a second repair on a car I bought 1 1/2 weeks ago that came with these problems. They also "filled" up my tank for me when I bought it, but only halfway. I haven't even picked up the title to it yet. It would be 0 stars if that were an option.
Update: Mike Miller the sales manager promptly called me after this review and is refunding my money for repairs and even offered to fill up my gas tank. I understand things happen and he handled it very well. Very satisfied with my purchase now and would recommend talking to sales, not service if there is a problem. That was my mistake.

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