Beth Bayens

Review of Francis Marion Hotel

My very first bad hotel review. We stayed one nigh...

My very first bad hotel review. We stayed one night on June 16 with check out on June 17. The room was very clean and we were very happy with everything. I had put some clothes in a drawer though, and 2 hours after we left, I was horrified to realize I d forgotten them. We had to get to a very important business appointment (the purpose for the trip) and couldn t turn around. I called the front desk and explained that I would happily pay for any shipping fees if they could just mail them back. I was told that Housekeeping would be alerted immediately and that I would receive a call back. That night when I heard nothing, I called back and Elizabeth said that it would be 12 hours until they could contact me. I called back the next day after 12 hours and Elizabeth (same girl) said there was no word but that she would check with Housekeeping and get back with me. My husband called on the third day and asked about it and Elizabeth (again) answered and said she would check with Housekeeping. No word since then. One pair of black WHBM pants had never even been worn. I don t think Housekeeping was ever contacted. Elizabeth sounded too busy to care and it was obvious that answering my calls was a nuisance to her. This turned out to be a very very expensive and disappointing trip as some of what was missing were clothes I received as part of Mother s Day gifts.