Maggie Strabala

Review of Audi Mission Viejo

Purchased a CPO vehicle from MV today. Had a wonde...

Purchased a CPO vehicle from MV today. Had a wonderful experience with David who was kind, very helpful, and patient with all my questions as we went through the lengthy process of buying a car. I m giving this review 4/5 stars instead of below average strictly on David s customer service over at the CPO lot. Once I went over to the main dealership, I waited over 2 hours in the lounge for the only finance salesman working on a Saturday to assist wrapping up the final paperwork. Entering Robert s office roughly 5 hours after I first arrived, he was dismissive, never introduced himself, and was visibly frustrated from the moment I walked in. He asked if I could review paperwork to make sure it was correct with my information and when easy fix mistakes were found, he became more agitated. He turned the exciting experience of buying a car sour with his short attitude and was extremely confrontational when I just wanted to thoroughly understand everything that I was signing as I was spending over $30,000 at his place of business.

Robert from finance was one of the worst customer service experiences I have ever had in my life and in all honestly if I was not trading in my old car and had another means of driving home, I would have left and come back the following day to complete all my paperwork with someone else. I felt trapped and quickly wanted the whole experience to be over which is a complete 180 to how I felt (a part from waiting 2 hours) prior to entering his office. He also accused me of hovering over him and making him feel uncomfortable standing to read the not-so-user-friendly desk electronic signing which when you re with multiple people in a room (and you ve been sitting for hours), you stand to make sure everyone can read the fine print. His hostile behavior made me feel incredibly uncomfortable and after explaining we just wanted to read the fine print we awkwardly sat down hoping to get away from him immediately and hurry up with this transaction.

I spoke to the manager briefly as I walked out about my unsatisfied experience with Robert but as it was now almost 9pm and I needed to collect my thoughts, I did not have the composure to express how unsettling the whole experience was. 2 hours later after leaving, I m still worked up about this and trying to not let him continue to sour the purchase of my dream car.

David s customer service: 5/5
Robert s customer service: 0/5