I've been here for four hours and counting, just ...

I've been here for four hours and counting, just to get a 40000 mile multipoint tune up done. They need a snack bar or restaurant. I guess my real complaint is they did a poor job of managing expectations. If they had warned me that the job would take the entire morning to complete I would have looked into options like a loaner car or the shuttle service that they provided. They took it for granted that I should have known that it would take 4 1/2 hours to get fluids topped off and brakes replaced.