This hotel is the ABSOLUTE WORST place to stay. Th...

This hotel is the ABSOLUTE WORST place to stay. The rooms are sticky and have a horrible odor, the staff is extremely rude (even to the richer clientele), housekeeping wouldn't change our sheets even when we told them they were soiled, the pools were dirty, everything is WAY overpriced, the rooms have cockroaches the size of soap bars, the beach was dirty, and when we asked to check out a day early (after staying 5 nights in this dump already) and researching their policy and giving well over 24 hours notice, the front desk straight out REFUSED to refund ANY of the 248$ for the room for the night. Our daughter (who wasn't able to come on this trip) got sick and I needed to be home with her. Unless I had the doctor send an EXCUSE (as though we are in elementary school) they wouldn't refund the money. They say that the standard Hilton policy does not apply to this hotel because they are "privately owned" but they did not provide us with this independent policy upon reservation OR check in; as though anyone who owns a Hilton hotel needs our money worse than we do...

I will NEVER stay at a Hilton resort ANYWHERE ever again.

Oh yeah, and come to find out, the only reason they wouldn't refund our money is only because it's Labor Day Weekend. It's not like the lines and lines of people trying to check in couldn't use the room. They haven't lost any money. If we caused them to turn away people, why don't they give them the room now. Cancellations occur, rooms become available, and people will stay. If they didn't turn anyone away, then how is their refund of our money related to the holiday at all???