We were referred to AAVEC after our dog collapsed ...

We were referred to AAVEC after our dog collapsed and needed emergency surgery. All of the staff were very attentive, helpful, and professional. My only qualm with this facility was with the surgeon that operated on our dog. While I applaud Dr. Burgess for the extensive surgery he did to save our dog, his professionalism, and efficiency...he needs to work on his empathy; or rather the language he uses when talking to fretful pet parents who are endlessly worried about their fur children. To be frank, every time we talked to him it was like metaphorically being hit with a 2x4. Do not get me wrong, I am not disparaging his "telling it like it is" and preparing us to make some hard choices, he needs to maybe be a little more empathetic. All in all, I would definitely bring our future pets to this facility if the situation calls for it.