Tim Grayson

Review of Kai USA Ltd. - Kershaw Knives,...

Very poor customer service, used to be good back w...

Very poor customer service, used to be good back when but now it is a joke. I have many Kershaw knives, I bought another one and brand new out of the box it had some major issues. I called Kershaw, talked to them about it and they said send it on in. I did just that, they had it two days later. 6 weeks go by with no word at all from them so I call. They say oh ya that's being worked on and it'll be a couple weeks, sure enough a couple weeks go by and they finally mail back the knife. I open the box and it is literally the exact same condition and problems as when I shipped it almost 2 months before. I called and talked to a supervisor, he said he was sorry to hear that and sent me a UPS label to send it back to them again. It's been a complete repeat of the first time, 6 weeks without a word (I've been emailing the supervisor every other week trying to get some info, never responds) so I have to call. The supervisor isn't there so he has to call me back. A day later he calls back and it's basically like a recording of the first time, "we see the knife is being worked on and it'll be a couple weeks". I bought this knife brand new and the store suggested I work with Kershaw to fix it. I owned the knife one day before I shipped it in, now Kershaw has had it in their possession for over 3 MONTHS and we still have no idea if it's being fixed or what?