My kids had a great time. Almost every game was ou...

My kids had a great time. Almost every game was out of order. I feel like that was a rip off because our Friends paid for that in the party pack. For that, and the fact that the staff is unprofessional and rude is why I'm giving it 1 star. Especially and mostly the lady who works at the window. Long hair in a pony tail with glasses. We were attending a birthday party and were a little early. My two daughters had to use the restroom and I asked if we could, and then sit and wait because it was very humid outside. She told us no, because the hosts of the party had not signed in yet. She did say my girls could use the restroom but then we'd have to wait outside. The place was dead! I just thought that was ridiculous. We just simply wanted to wait inside. She rolled her eyes when I looked confused. I was at first. This was our first time there. I can respect the rules so at the time I let it go. To make a long story short she was very unprofessional about a few other things when we did check in. We spent money there. We were paying customers. Not to mention our Friends throwing the B-day party spent a good penny as well. Later I went up to the counter and asked "may I please have some water in my cup"? (I had already paid for a drink) She (same Woman) said, "there's a drinking fountain over there." Then walked away. I'm not picky but with all the viruses going around I do not want to get water from a fountain that kids slobber all over. I wouldn't let my kids drink form that. The place is sticky and filthy so I'm guessing they don't sanitize those very often. As we left I said "Thank you!" With a smile on my face, still trying to be polite. She looked right at me and back down at her phone again. I take pride in being polite. That is the way I was raised. It's hard to understand why you wouldn't get that in return in a place of bissiness. My Daughter really wants to have her next Birthday party there and after this experience I don't think we will. It's sad but that is not how you should run a place of business. We shouldn't be made to feel like we're inconveniencing them. That sums it up. That's how it felt. A few other people commented that as well while we were there. I don't like that at all!