Review of The Good Guys - Narre Warren Store

3 years ago

Horrible customer service!

Horrible customer service!
I Bought Bosch a washing machine and a dryer at 3000$ and I requested someone to come and install them but the sale person told me "Nah you can do it yourself there is nothing hard about it" hearing that and also being a bit handy guy my self I said sure I'll do it my self bare in mind I have never done any machine washing installation so when I got the good I install it by looking at the packaging and there was NO WARNINGS or anything on it so I put on top each other Dryer on top and washing machine bottom with the matt that the sales person told me is required for installing in stacking form. I did a quick empty test in the low speed and everything seems all right so I went to put my cloths in to wash them after 20 minutes in washing I heard loud bang noise and I found out the brand new dryer has fallen of the washing machine and it's broken. after calling the customer service after 3 hours of waiting in the line the told that the extra "GOLD Warranty" that I have bought for both them is useless piece of s***t that does not cover anything. and told me go the store and talk to them and they told me to basically trow them out and buy new one! I really hope this crappy company goes out of business.