Shelly Grizzel

Review of Sahara Chrysler Jeep Dodge Ram

First thing I pulled into a shady spot that said d...

First thing I pulled into a shady spot that said dealer parking. A lot sales person comes up to me and tells me I can't park there because it is for the owner. I ask if the owner is really there at 3pm on a Saturday of a holiday weekend and he states he is on his way. He told me I could park in the handicap spot instead. Really? I told him this is breaking the law and I wouldn't do that. He again states I can't park in the legal spot and that I need to move. Spent hours there and never did see the owner but that sales person would never make eye contact with me everytime I attempted to make eye contact with him. Can't believe the owner allows this type of dishonesty in his sales people let alone has them encourage illegal parking when I am obviously not in a wheelchair. Moved the car.

Then we got out of the car to go inside and another of the lot sales people spoke to us asking what we were looking for before we even stood up and closed the door. We mention the internet mgr name and they walk away without even giving directions, like they were insulted that they weren't going to be working with us. Inside the Internet sales mgr sets us up with his 'best sales person'. Here we go.

Multiple questions can not be answered by the sales person and we wait for him to find the answers. We have to drive to mulitple places and storage lots to find the vehicle we want with the options we desire. He didn't know his inventory even though we only were looking at the one style-Cherokee Trail Hawk. We finally found one that had the options we desired. He gave us his best price and complained that he wasn't making any money on the deal. Then when he offered me his best price on my 2013 Mitsubishi he low balled it and offered me 13,000. Are you kidding me? It sells private party at 18-19 and retail at 20,000. Still has 50% of manufacturers warrenty-3 years and 50,000 miles left. This is a one owner vehicle of a 50yr old woman. Never used and abused. After spending five very hot, long hours with this guy he says he isn't able to change his offer because he already gave his best price so he has no place to make up the difference. If this is typical of how they make their money they are raping people with trade ins. If we didn't have a trade in it would have been ok with him and his best price but not with the trade. Kind of crazy way of doing business.

We left the building very upset and the sales manager of the outside lot stops us at the car to try to explain away the way they have to make their numbers work out. Again, this guy can't explain why the best price is okay if it is a cash/finance deal and the profit they make but it isn't ok when you have a trade. Sounds to me like they are double dipping and just trying to make money off of people that can't follow or understand their fast talking way of doing business. He also states he can't do anything about the deal but just wants to explain the way they do things. Are you kidding, wasting more of my time and not even willing to look at the ridiculous offer made a premium vehicle that you can't find in the valley. Nice Job guys.