The air was not controlled by the thermostat in th...

The air was not controlled by the thermostat in the room so we had a very uncomfortable stay. The internet is offered for free, but only after they charge you (they'll give it back) and you have to go online to be a "select guest" member. I was also charged taxes even though I turned in the tax exemption form. Will they refund my money? Yes. Is it aggravating having to go through all this hassle to get it? YES!!