When I called to make my appt for my 35,000 mile o...

When I called to make my appt for my 35,000 mile oil change, the scheduler said they had a new express Lane I could use and wait for my car (instead of getting a loaner car like I normally do when I drop off before work and pick up after work) So I agreed to use this and said it would need to be on a Saturday since I would be waiting. When I got to my appt on Saturday I was told that my 35,000 appt takes about 3 hours and that they don t know why I was offered an express appt. They gave me a loaner and I was stuck driving around town for 3 hours (I live 40 min away) I asked them to look at my back seat as it is making a loud rattle all the time. This is the second time I have asked, as the first time they blew me off and said it was a pair of sunglasses in my seat making the noise. It was not that. We don t even take the car on trips because it is so annoying. When I came back 2.5 hours later to pick up car, they told me this time that is was probably just my license plate loose. They obviously didn t even drive it, because as soon as I pulled out, it was still rattling. They again blew me off. Now I guess I will have to come back a third time and speak to someone who knows what they are doing. Very frustrated. I pay too much for a car to make those noises and for no one to take me seriously