Once I was able to get in touch with a service rep...

Once I was able to get in touch with a service rep by phone things went smoothly. But I must say the phone system is terrible. Why isn't there one clearly identified phone number to reach Audi Service in East Hartford? And when you supposedly do get to the appropriate department the phone rings incessantly and then you get the vm for someone who is supppsedly in the service area but you'd never know by the greeting. And I never got a call back. Email seems to work best. But that's not the way it should be.