Jorgelito Certser

Review of Condado Plaza Hilton

Terrible experience! Stayed there the week of Mar...

Terrible experience! Stayed there the week of March 22, 2013. Dealt with a leaky A/C unit the entire time, maintenance personnel were in my room every day trying to fix it and never did. They even told me it was a brand new unit. No one ever offered a different room for me. Concierge was completely useless. Customer service was very poor.