So - had to go here to get my state inspection don...

So - had to go here to get my state inspection done and an oil change - called and was told "11am appointment, should take an hour and a half, probably less" - ok that works for me.

Get there at 10:50 am, drop off the car and hang around because well, where can I go? So...an hour and a half later...my car is still sitting outside...at the 2 hour mark, I have to go ask "So, um, I noticed my car is still not being serviced?" - I'm told they have a brake service they are doing (ok?) and i'll be done shortly - yeah...we need to work on the definition of shortly - not done for another hour and a half, and all told about 4 hours spent...what is the point of an appointment?