Brent Brown Toyota: home of the three hour oil cha...

Brent Brown Toyota: home of the three hour oil change. I had an appointment for a simple oil change. When I arrived, I was told that they were short-staffed and an oil change would most likely take two hours. I had already driven almost a half hour to the dealership at that point, so I decided to wait. Seeing as I had an appointment and they had all my information, it would have been nice to receive a phone call or a text before I left my home to let me know that they were short-staffed so that I could have the option of rescheduling. The estimated two hour wait turned into a three hour wait. This wasn't my first (or even second or third) experience with a long wait for an oil change at Brent Brown and I've decided that it's time to look into other options. Unfortunately, I previously purchased oil changes in a package deal and still have one more oil change to go before I part ways with Brent Brown service forever.