Recently I went to MEH Novena for OP was booked da...

Recently I went to MEH Novena for OP was booked day surgery one week ago , I went there 3 hours before My OP, the staff there keep on attending the people behind me , I waited for half hour until they clear all the case , the worst is that I was told no room available in day surgery, i need to stay in the ward, I Checked with them what kind of ward am I going to , the staff just simply says is a mixture ward no specific ward is a mixture of medical and surgical ward . When I went down it clearly stated that is a oncology ward. On my Gosh , I refused admit to this ward. They simply don't have general knowledge of their Hospitals. The staff nurse their also not professional, not following standard practice (I am a nurse also)they do not know their patients well, no hand hygiene performed for all the Nurses, poor infection control, most of the staff are from overseas. Charges are among the highest in all the Hospitals but services is the lousiest. Lucky the doctor is good , If I have choices I won't visit it anymore. definitely not recommended for my friends and family members.