Devin A.

Review of Embassy Suites Denver Downtown

If you drive here, you must buy the $37 valet serv...

If you drive here, you must buy the $37 valet service. There is no self park. You have to pay for the Wi-Fi, and it was slow and kept disconnecting. If you have a lot of work requiring WI-FI, you won't be able to do it here.

Poor upkeep in general- the rooms are older and have accumulated lots of damage. The shower head was a corroded low flow head and did a terrible job. The grout was pretty nasty and the toilet seat was completely loose. The walls are paper thin and you will need ear plugs to sleep here or white noise. The plus was that our room was clean, but there is only so much maids can do to something run down and old. I'll post some pictures.

The iron leaked on ironing board and had begun to mold. It took the hotel staff slightly over 40 minutes to get a replacement to us, making us miss the beginning of our event next door. I called after fifteen minutes to ask for an ETA, and was told he couldn't give me one. I asked if there was a way I could just come get it and I was told, ''No, it will get there when it gets there sir.'' Once thirty minutes had passed, I called again, admittedly agitated this time. He said, ''I'll call on the radio to see where they are,'' and hung up on me. I ran into the staff member bringing it to my room on my way down to the front desk (probably a good thing), and the only reason we stayed was because we didn't have time to deal with checking into another hotel at that point.