My experience with Syft wasn't so great!

My experience with Syft wasn't so great!
Syft states that it can take up to 7 days for the Verification process to be completed.
but I have been waiting for almost 11 days now, haven't heard anything from them, Nor did i received any emails from the verification team, No any explanation of why the Verification process is delayed.

update:
the issue is finally resolved by the the manager at the Syft London office.