We were delighted to stay at the Intercontinental ...

We were delighted to stay at the Intercontinental as a family but were very disappointed with our stay. Firstly, the parking lot where we park our car is not guarded and it is well written that the responsibility lies with us, yet it is part of the hotel. The porters who bring us and bring us back to our room are not all so friendly, and do not necessarily take care of helping us with our luggage. One of them, driving too fast in a turn, ejected our stroller and our bag was 5 meters behind, everything came apart and the bag was emptied on the ground ...
The breakfast even if it was included in our reservation was not at all satisfactory and the setting is certainly pleasant since we have a view of the pool and the sea, but the choice of food is not so varied and almost no local products are offered. Polynesia is full of fruit trees, vegetables, and fresh and varied fish that we did not find at the Intercontinental. Traditional Tahitian breakfast and raw fish, why not offer it to the customer? The hotel is not at all suitable for families with strollers or the disabled, there are many steps on all sides of the hotel. To access the reception you have to climb 6 steps down 3 to go up 3 and finally arrive at the reception. To get to our room, we have to go back. About ten steps are also present to access breakfast. The worst is yet to come, we were supposed to check out the room at 11am, it was to our surprise when we went to the room for the last time to look for our things that we met the maids there at 10:30 am. It was raining and they slammed the door for me leaving me outside with my wife and my 3 month old baby in my arms as well as my 2 year old daughter IN THE RAIN! I insisted on going home and our luggage had been taken by a porter on the order of a Receptionist without our consent and well before the departure time! We hadn't even closed our suitcases, someone did for us! When we arrived at reception, our belongings were left outside unattended because the porter makes the trips between the bungalows and reception! We complained to reception who apologized for the "misunderstanding" ??? And when we left for the parking lot, our things were gone !!!!!!! Another receptionist asked the porter to take them back to the room !!!!! We go back to reception, who calls the porter and that's how our luggage made 3 trips without our supervision!
The evening meal at the hotel restaurant did not suit us either, our daughter ordered the "crispy chicken and broccoli" we returned the plate twice because the chicken was hard as a sole and our daughter did not. could not swallow any piece! Fortunately we were not counted! The waiters were a bit to the west too. In short, even if the view from our bungalow was pleasant, the rest was not at all and certainly not worth 4 stars, too bad !!