Tyler Livermore

Review of Urban Tree Service

I have been a long term, and I think good customer...

I have been a long term, and I think good customer of this firm, using them for regular lawn care, preventative care for trees and shrubs, as well as tree removal. It would appear that they have perhaps grown beyond their limits. This summer I called and E-mailed a total of five times to ask Ed Roy to come by to look at a situation with a tree. I got a number of excuses and apologies, each a little thinner than the previous one. I finally got an E-mail containing a general statement about "usual conditions", so I don't know if he ever did come by to assess the problem. Too big? Too busy? Does it make a difference?