I am revising my post here as a caution for all my...

I am revising my post here as a caution for all my fellow car buyers deciding to head to this dealership. I'd give this dealership a zero rating if it were possible.

I first purchased a Honda Civic from DCH in the last week of December 2016. I was given a defective car, which I reported before driving it out of their campus. I understand that's bad luck. However, the dealership exhibited zero accountability for their lack in conducting a thorough check of the car before handing it to me. Despite my reporting the issue right away I was "talked into" taking the car home. I went back the next day when they told me after making me wait for about 5 hours that the defect could not be resolved for about 15 days. I was offered a car swap, which I accepted. I was given an old car that had been lying in some remote dealership for about a year. They did not provide any compensation for the inconvenienceand kept blaming the manufacturer. Within 2 days, I got a tire-check alert. They had not cared to check tire pressures. I was made to wait for 4 hours just to get air filled in the tires. They disabled my tire monitoring system (which I found out today after 6 months).

Today I got a flat tire. When the mechanic started changing the tire, he asked for a "key," which the dealership had not provided for either car, and so it had to be towed and driven to the closest dealership (Open Road) to perform a minor tire change. I have had to pay about $200 despite being covered by a "bumper-to-bumper" Honda Care and Insurance coverage. I was told that I should have opted for Wheel Protection because "bumper-to-bumper" only covers non-electric damages.

To summarize, think twice before you head to this or any Honda dealership to buy a car. Be prepared to pay about $2000 (these are collected over the period of ownership) on top of the actual car cost only for "additional protection." "Bumper-to-bumper" coverage is a myth.

I understand that I may have had a streak of bad luck, but this dealership and Honda as a car manufacturer showed complete lack of accountability toward their errors and definitely worsened my car-buying experience as well as all post-sales dealings with them.

One more point about the high 5-star ratings that you might notice for DCH. The sales person Michael Cislo persistently kept persuading me to give a 5-star Google review, but he did not provide any assistance when I faced with the above-mentioned issues. I am absolutely disappointed with this dealership for all the inconvenience caused.